Alison Brownrigg <p><em>Contact.</em> <br />Petaline is located in Seattle, Washington and is run by me, Alison Brownrigg. If you have any comments or suggestions, or need any help with your order, please email me or call me. (Email tends to be easier). If you need a mailing address, email me.</p> <p>206.459.5926<br />alison at petaline dot net</p> <p><em>Payments.</em><br />Petaline uses PayPal to accept payments. If you choose to pay with a PayPal e-check, I will ship your item as soon as the check clears.</p> <p>8.9% sales tax is added to orders within Washington state.</p> <p><em>Domestic Shipping Information.</em></p> <p><strong>I ship via <span class="caps">USPS </span>Priority Mail.</strong></p> <p>Shipping on all US orders is $7.50 and $18.50 to Canada with insurance.</p> <p>Some of the items are with the artist or made to order, so those items involve a longer turnaround time, and all of your items are shipped together. <strong>Please check the description of the products for more specific information.</strong> I will email you once I receive your order with the estimated shipping time.</p> <p>Expedited shipping is available for some items, you can email me at alison@petaline.net for prices and shipping times. I charge the actual amount for expedited shipping.</p> <p>Please add alison@petaline.net to your address book to insure that you get my email in case I need to contact you with questions about your order!</p> <p><em>International Shipping Information.</em> <br />Petaline ships internationally via <span class="caps">USPS </span>Global Priority Express. I charge the actual amount of shipping plus a $5 handling charge. Email me at alison@petaline.net with your complete address as well as the items you are interested in for shipping costs.</p> <p><em>Returns.</em><br />I have put a lot of thought and consideration into the items that I sell on Petaline, only choosing products of the highest quality. <strong>If you are unhappy with your item I will refund your money within 7 days of shipment on items that are not custom-made (see other exceptions below). </strong> You must email me at alisonATpetalineDOTnet before you return the item for a return authorization or the return will not be processed. <strong>The items must be returned in pristine and re-saleable condition or the return will not be processed.</strong> All return shipping charges are the responsibility of the customer. I cannot refund your original shipping charge regardless of the nature of the return.</p> <p><strong>Exceptions: I cannot accept returns or exchanges for makeup, fine art, photography, earrings, Found Objects, handmade/custom items or sale and discounted items.</strong></p> <p><strong>Please email me within 5 days of receiving your item if it was damaged in transit so that we can resolve the issue quickly.</strong></p> <p><em>Discounts</em><br />On occasion I offer sweet deals and discounts. These cannot be combined. <strong>And due to the consignment nature of Petaline, discounted items are not eligible for returns or exchanges.</strong></p> <p><em>Privacy Policy.</em><br />I will never ever ever share your info with anyone. Ever. Ever ever.</p> <p><em>Consignment Inquiries.</em><br />If you are an artist or crafter in the Pacific Northwest who is interested in submitting your items to Petaline for consignment consideration, please email me at alison at petaline dot net. Please include photos, product descriptions and prices.</p> 2007-06-15T18:42:32-07:00 policies-and-customer-service 38191 2007-06-15T18:42:32-07:00 7948 2008-06-05T20:29:35-07:00 _Contact._ Petaline is located in Seattle, Washington and is run by me, Alison Brownrigg. If you have any comments or suggestions, or need any help with your order, please email me or call me. (Email tends to be easier). If you need a mailing address, email me. 206.459.5926 alison at petaline dot net _Payments._ Petaline uses PayPal to accept payments. If you choose to pay with a PayPal e-check, I will ship your item as soon as the check clears. 8.9% sales tax is added to orders within Washington state. _Domestic Shipping Information._ *I ship via USPS Priority Mail.* Shipping on all US orders is $7.50 and $18.50 to Canada with insurance. Some of the items are with the artist or made to order, so those items involve a longer turnaround time, and all of your items are shipped together. *Please check the description of the products for more specific information.* I will email you once I receive your order with the estimated shipping time. Expedited shipping is available for some items, you can email me at alison@petaline.net for prices and shipping times. I charge the actual amount for expedited shipping. Please add alison@petaline.net to your address book to insure that you get my email in case I need to contact you with questions about your order! _International Shipping Information._ Petaline ships internationally via USPS Global Priority Express. I charge the actual amount of shipping plus a $5 handling charge. Email me at alison@petaline.net with your complete address as well as the items you are interested in for shipping costs. _Returns._ I have put a lot of thought and consideration into the items that I sell on Petaline, only choosing products of the highest quality. *If you are unhappy with your item I will refund your money within 7 days of shipment on items that are not custom-made (see other exceptions below). * You must email me at alisonATpetalineDOTnet before you return the item for a return authorization or the return will not be processed. *The items must be returned in pristine and re-saleable condition or the return will not be processed.* All return shipping charges are the responsibility of the customer. I cannot refund your original shipping charge regardless of the nature of the return. *Exceptions: I cannot accept returns or exchanges for makeup, fine art, photography, earrings, Found Objects, handmade/custom items or sale and discounted items.* *Please email me within 5 days of receiving your item if it was damaged in transit so that we can resolve the issue quickly.* _Discounts_ On occasion I offer sweet deals and discounts. These cannot be combined. *And due to the consignment nature of Petaline, discounted items are not eligible for returns or exchanges.* _Privacy Policy._ I will never ever ever share your info with anyone. Ever. Ever ever. _Consignment Inquiries._ If you are an artist or crafter in the Pacific Northwest who is interested in submitting your items to Petaline for consignment consideration, please email me at alison at petaline dot net. Please include photos, product descriptions and prices.